Shipping & Delivery Policy

At Girlbasket, we know you are excited to receive your order. We are committed to ensuring your items are delivered safely, accurately, and as quickly as possible. We partner with reputed national courier services to handle our logistics to your doorstep.

Here is everything you need to know about how we get your products to you.

1. Shipping Charges

We strive to keep shipping costs affordable for our customers.

  • Free Shipping: We offer free standard shipping on all orders with a total value of ₹499 and above.

  • Standard Charge: For orders below ₹499, a nominal shipping fee of ₹39 will be applied at the checkout page.

2. Dispatch and Delivery Timelines

We understand the anticipation of waiting for a package!

  • Dispatch Time: Our team works diligently to pack and dispatch the majority of confirmed orders from our warehouse within 24 hours (excluding Sundays and public holidays).

  • Delivery Time: The time it takes for the packet to reach you after dispatch depends on your specific location and the courier partner's network. You can usually find an estimated delivery date on the product page or during the checkout process.

3. Shipping Territory

Currently, Girlbasket ships exclusively to addresses within India. We do not offer international shipping at this time.

4. Receiving Your Order

  • Damaged Packages: Before accepting delivery from the courier, please inspect the external packaging. If the packet appears tampered with, opened, or significantly damaged, please refuse to take delivery and instruct the courier to return it. Immediately contact our Customer Care team with your order reference number so we can arrange a replacement for you at the earliest.

  • Missing Items: We have rigorous checks during packing to ensure accuracy. However, in the rare event that an item listed on the enclosed invoice is missing from your shipment, please contact us immediately so we can investigate and resolve the issue.

5. Delays and Cancellations by Us

While rare, there are times when we might face stock issues or operational delays.

  • If we are unable to fulfill a specific item in your order, you will not be charged for it (if paying via COD), or a refund for that item’s value will be initiated (for prepaid orders).

  • If we are unable to ship your order completely within 10 working days of you placing it, we will automatically cancel the unshipped portion of the order and send you an email notification. A full refund for the unshipped items will be processed back to your original mode of payment or bank account.

6. Special Note Regarding Remote Areas

For deliveries to certain remote locations where service is primarily provided by India Post: If you choose Cash on Delivery (COD) via India Post's VPP service, the local post office may levy an additional handling charge (approximately 5% of the invoice value) at the time of delivery. This charge is collected by India Post, not Girlbasket.

Customer Support

If you have any queries regarding your shipment's status, please contact our support team:

  • Email: care@girlbasket.com

  • Phone/WhatsApp: +91 79831 18393