Return & Refund Policy

Return, Exchange, and Refund Policy

At Girlbasket, we want you to absolutely love what you order. If something isn't quite right—whether it's the fit, the style, or you've simply changed your mind—we are here to help make the return process smooth and hassle-free.

Here is everything you need to know about our policy:

1. Key Details: Return Timeline and Eligibility

You can request a return or exchange within 7 days of the order delivery date.

To be eligible for a return, your items must be in the same condition as you received them:

  • Unworn and unwashed.
  • With all original tags and labels attached.
  • Returned in the original packaging.

Doorstep Quality Check: Please note that our courier partner will conduct a quick quality check at the time of pickup. They will verify that the tags are intact and the product appears unused. If the product fails this doorstep check, the agent may refuse to accept the return.

You can always contact us for any return question at gbasket.in@gmail.com.

2. Non-Returnable Items

Due to strict hygiene and health standards, certain categories are not eligible for return or exchange. Please review this list carefully before making a purchase:

Intimate wear: Briefs, panties, and shapewear bottoms.

Sets: Any multi-piece lingerie or sleepwear set that includes panties, if the original packaging has been opened.

Free Gifts: Complimentary items received as part of a promotion cannot be exchanged individually.

3. How to Initiate a Return or Exchange

The process is simple, whether you have a registered account or checked out as a guest.

Step 1: Access your order.

Registered Users: Log in to your Girlbasket account and go to the "My Orders" section.

Guest Users: Go to the "WhatsApp" link in the website footer and enter your order details.

Step 2: State the reason for the return. Specify whether you want a refund or an exchange (for a different size/color).

Step 3: Confirm the reason for the refund.

Step 5: Pack the item. Securely pack the item in its original box. Please include the original invoice. Important: If you received a free gift with the product you are returning, it must also be included in the return package. If the free gift is retained, its value will be deducted from your refund.

4. Exchange Policy

If you need a different size, we are happy to facilitate an exchange.

Exchanges are subject to stock availability.

We offer a one-time exchange policy per order.

If you are not satisfied even after the first exchange, you may return the exchanged item for a refund.

5. Refund Process and Timeline

We will initiate the refund process once your return has been picked up and has passed the quality check.

A. For Prepaid Orders (Credit/Debit Card, Net Banking, UPI): The refund will be credited back to the original payment source. It may take 5 to 7 working days for the amount to reflect in your bank account or card statement after the pick-up.

B. For Cash on Delivery (COD) Orders: Since we did not receive an online payment, you have two options:

Bank Transfer: You can provide your bank account details when raising the return request. The transfer will take approximately 5 to 7 working days after the pick-up.

Important points regarding refunds:

GST: Any GST charged on the returned product will be refunded.

Shipping charges: Original shipping charges (if applicable to your order) are not refunded for delivered orders.

Cancellations: If you cancel the order before it is shipped, the full amount, including shipping charges, will be refunded.

6. Tracking your return

We will keep you updated at every step via SMS and email:

  1. When your return request is confirmed.
  2. When our courier partner picks up the item.
  3. When we initiate the refund process.