Return, Exchange, and Refund Policy

At Girlbasket, we want you to absolutely love what you order. If something isn't quite right—whether it's the fit, the style, or you've simply changed your mind—we are here to help make the return process smooth and hassle-free.

Here is everything you need to know about our policies.

1. The Basics: Return Window and Eligibility

You have 15 days from the date your order is delivered to initiate a return or an exchange request.

To be eligible for a return, your items must be in the condition you received them:

  • Unworn and unwashed.

  • All original tags and labels must be attached.

  • Returned in their original packaging.

Doorstep Quality Check: Please note that our courier partner will perform a quick quality check at the time of pickup. They will verify that the tags are intact and the product appears unused. If the product fails this check at the doorstep, the agent may refuse to pick up the return.

2. Items That Cannot Be Returned (Non-Returnable)

Due to strict hygiene and health standards, certain categories are not eligible for returns or exchanges. Please review this list carefully before purchasing:

  • Intimate Wear: Briefs, panties, and shapewear bottoms.

  • Sets: Any multi-piece lingerie or sleepwear set that includes panties, once the original packaging has been opened.

  • Beauty & Skincare: These products cannot be returned if opened or used. They are only eligible for return if you received a damaged, expired, or incorrect product.

  • Free Gifts: Complimentary items received as part of a promotion cannot be exchanged on their own.

3. How to Initiate a Return or Exchange

The process is simple, whether you have a registered account or checked out as a guest.

Step 1: Access your order.

  • Registered Users: Log in to your Girlbasket account and navigate to the "My Orders" section.

  • Guest Users: Visit the "Track Order" link on our website footer and enter your order details.

Step 2: Select the item(s). Click on the 'Return/Exchange' link next to the relevant order. Select the specific items you wish to send back.

Step 3: Choose your action. Indicate the reason for the return. Select whether you want a Refund or an Exchange (for a different size/color).

Step 4: Confirm refund method. Choose how you want to receive your money back (details in Section 5 below).

Step 5: Pack It. Securely pack the items in the original box. Please include the original invoice. Important: If you received free gifts with the product you are returning, those must be included in the return package. If free gifts are retained, their value will be deducted from your refund.

4. Exchange Policy

If you need a different size, we are happy to offer an exchange.

  • Exchanges are subject to stock availability.

  • We offer a one-time exchange policy for an order.

  • If you are still unsatisfied after the first exchange, you may return the exchanged item for a refund.

5. Refund Process and Timelines

Once your return is picked up and successfully passes the quality check, we will initiate your refund.

A. For Prepaid Orders (Credit/Debit Card, NetBanking, UPI): The refund will be processed back to the original source of payment. Please allow 5 to 7 business days after pickup for the amount to reflect in your bank account or card statement.

B. For Cash on Delivery (COD) Orders: Since we didn't receive an online payment, you have two options:

  1. Girlbasket Wallet: The fastest method. The amount is credited to your Girlbasket account instantly after pickup verification. (You will need to create an account if you don't have one).

  2. Bank Transfer: You can provide your bank account details at the time of creating the return request. The transfer will take approximately 5 to 7 business days after pickup.

Important Notes on Refunds:

  • GST: Any GST charged on the returned product will be refunded.

  • Shipping Charges: Original shipping charges (if applicable to your order) are non-refundable on delivered orders.

  • Cancellations: If you cancel an order before it has been shipped, the entire amount, including shipping charges, will be refunded.

6. Tracking Your Return

We will keep you updated via SMS and Email at every step:

  1. When your return request is confirmed.

  2. When our courier partner picks up the item.

  3. When the refund has been initiated on our end.

7. Troubleshooting: Why can't I see the Return option?

If the 'Return/Exchange' link is not visible or active for your order, it is likely due to one of the following reasons:

  1. Time Limit: The 15-day return window has passed since the delivery date.

  2. Ineligible Item: The item is in a non-returnable category (like panties or opened sets).

  3. Delivery Status: The system hasn't updated yet. Sometimes it takes up to 24 hours after physical delivery for the order status to update to "Delivered" in our system. Please check back the next day.

If you believe none of these apply and you still face issues, please contact our customer care team immediately.