Privacy Policy for Girlbasket

1. General Introduction

[Girlbasket Legal Entity Name] ("Girlbasket," "we," "us," or "our") operates the website/mobile application located at [www.girlbasket.com] (the "Platform"). This Platform facilitates the sale and purchase of various lifestyle and fashion products to our customers ("User," "you," or "your").

We recognize the importance of your privacy and are committed to protecting the information you share with us. This Privacy Policy describes how we collect, use, share, process, and protect your personal information. This policy, along with our Terms of Service, governs your use of the Girlbasket Platform.

By accessing, browsing, or using the Platform, you agree to the terms outlined in this Privacy Policy and consent to our handling of your information as described herein. If you do not agree with these terms, please do not use the Platform.

This document is an electronic record in terms of the Information Technology Act, 2000, and rules thereunder as applicable. This electronic record is generated by a computer system and does not require any physical or digital signatures.

2. Information We Collect

To provide you with a seamless shopping experience, we collect various types of information when you interact with the Platform.

2.1. Personal Information: This includes information that can identify you as an individual. We collect this when you register for an account, place an order, or interact with our customer service. This may include, but is not limited to:

  • Full Name

  • Contact details (email address, phone numbers)

  • Shipping and billing addresses

  • Date of birth and gender

2.2. Sensitive Personal Data or Information (SPDI): To facilitate transactions and personalized services, we may collect certain sensitive information, which is handled with extra care:

  • Account passwords (stored in encrypted form).

  • Financial details relating to transactions (Note: Credit/Debit card details are usually processed directly by secure third-party payment gateways and are not stored on our servers).

  • Physiological data you may voluntarily provide, such as body measurements or sizing preferences, to help us recommend the right products.

2.3. Non-Personal Information: We also collect data that does not directly identify you, such as your browser type, operating system, IP address, the duration of your visit, and the pages you viewed immediately before entering our Platform.

2.4. Age Restriction: The Girlbasket Platform is not intended for use by minors. We do not knowingly collect personal information from individuals under the age of 18. If you are under 18, you may only use the Platform under the supervision of a parent or guardian.

3. How We Use Your Information

We use the collected information primarily to provide, maintain, and improve our services. Specifically, we use your data for the following purposes:

  • Account Management: To create and manage your registered account.

  • Order Fulfillment: To process your orders, deliver products, and manage payments.

  • Communication: To send you order confirmations, invoices, updates about our services, security alerts, and administrative messages.

  • Personalization & Marketing: To improve our product offerings and, with your consent, inform you about new arrivals, offers, and upcoming events.

  • Analytics: To analyze usage trends and customer behavior to improve the Platform's functionality and user experience.

  • Legal & Security: To comply with legal obligations, respond to judicial requests, resolve disputes, and detect or prevent fraud and illegal activities.

4. Disclosure and Sharing of Information

We understand that you trust us with your data. We do not sell your personal information. However, we may share your information in the following circumstances:

  • Third-Party Service Providers: We engage trusted third-party companies to perform functions on our behalf, such as logistics partners for delivery, payment gateways for processing transactions, and IT service providers. These entities have access to personal information needed to perform their functions but are obligated to maintain its confidentiality and security.

     

  • Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to court orders, or other legal processes.

     

  • Business Transfers: In the event that Girlbasket is involved in a merger, acquisition, reorganization, or sale of assets, your customer information may be transferred as part of that transaction. You will be notified if such a transfer results in a material change to this Privacy Policy.

  • Cross-Border Transfer: Your information may be transferred to, stored, and processed in countries other than India where our servers or service providers are located. By using the Platform, you consent to such transfer, provided that the receiving entity agrees to data protection standards similar to those prescribed under Indian law.

5. Data Security

We implement appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect. We use secure servers and industry-standard encryption technologies to protect the transmission of sensitive data.

However, please be aware that no transmission of data over the internet or any wireless network can be guaranteed to be 100% secure. While we strive to protect your personal information, you acknowledge that there are security and privacy limitations inherent to the internet which are beyond our control.

6. Cookies and Tracking Technologies

Our Platform uses "cookies" (small text files stored on your device) and similar technologies. These help us recognize your browser, remember your preferences (like items in your cart), and analyze web traffic to improve our services.

You can choose to accept or decline cookies by modifying your browser settings. However, declining cookies may prevent you from taking full advantage of the Platform's features.

We may also allow third-party advertising partners to use cookies to serve ads relevant to your interests. We do not control the use of these third-party cookies.

7. Your Choices and Opt-Out

We want you to have control over how your information is used for marketing.

If you no longer wish to receive promotional emails or marketing communications from us, you can opt out by clicking the "unsubscribe" link included at the bottom of our emails. Please note that even if you opt out of marketing communications, you will still continue to receive essential transactional messages regarding your orders and account.

8. Data Retention

We will retain your personal information only for as long as is reasonably necessary for the purposes set out in this Privacy Policy, or as required by law to fulfill our legal obligations, resolve disputes, and enforce our agreements.

9. Changes to this Policy

We reserve the right to update or modify this Privacy Policy at any time without prior notice. The revised policy will be effective immediately upon posting on the Platform. We encourage you to review this page periodically to stay informed about how we are protecting your information.

10. Grievance Redressal

In accordance with the Information Technology Act, 2000, and rules made thereunder, the name and contact details of the Grievance Officer are provided below to address any concerns or complaints you may have regarding this Privacy Policy or your data.

Name: Biru Pal Designation: Advocate Email: care@girlbasket.com

11. Governing Law and Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with this Policy shall be subject to the exclusive jurisdiction of the competent courts located in New Delhi, India.